Refund policy

Refund & Returns Policy – Kyven

At Kyven, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the following conditions.

Returns

  • You have 14 days from the date of delivery to notify us that you wish to cancel your purchase, in accordance with UK consumer protection laws.

  • After notifying us, you have a further 14 days to return the goods.

  • Items should be returned in their original condition, with their original packaging where reasonably possible.

  • Customers may inspect items as they would in a physical shop. Excessive handling may result in a deduction from the refund.

  • Proof of purchase is required.

Non-Returnable Items

Certain products may be exempt from the statutory cancellation right, including:

  • Personalised or custom-made products

  • Perishable goods

  • Sealed hygiene products that have been unsealed after delivery

  • Digital content where the applicable legal conditions for losing cancellation rights have been met

Sale or discounted items remain eligible for statutory cancellation rights where applicable.

Return Process

To initiate a return, please contact us at kyvenshop@proton.me. We will provide you with the necessary return instructions and return address.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns where this has been communicated before purchase.

If an item is faulty, damaged, or incorrect, we will provide an appropriate remedy in accordance with UK consumer law, including covering reasonable return costs where required.

Refunds

  • Refunds will be issued to the original payment method.

  • For eligible cancellations, refunds will be made within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

  • Standard outbound delivery costs will be refunded where required by law.

  • Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

For questions regarding returns or refunds, please contact kyvenshop@proton.me.