Shipping Policy – Kyven

At Kyven, we aim to process and deliver orders as efficiently as possible.

Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

Estimated Delivery Times

• United Kingdom: 3–7 business days

• International: 7–15 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, and other circumstances.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import charges imposed by the destination country. Any charges payable by the customer will be disclosed where required by applicable law.

Shipping Delays

Delivery may occasionally be affected by carrier delays, customs procedures, adverse weather, or circumstances outside our reasonable control.

If your order is significantly delayed, please contact our support team.

Nothing in this policy affects your statutory rights regarding delivery, including your rights where goods are not delivered within the agreed period or the applicable legal timeframe.

Lost or Damaged Orders

If your order is lost or arrives damaged, please contact kyvenshop@proton.me so we can assist you with an appropriate resolution.

Contact

For shipping-related enquiries, please email kyvenshop@proton.me.